Refund policy
We want you to love the holiday magic created by your CozyCast 360° Projector. We offer a transparent **30-Day Satisfaction Guarantee** to ensure complete peace of mind.
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1. 30-Day Return Window
You have **30 calendar days** from the verified delivery date shown by your tracking number to request a return or replacement.
To be eligible for a standard return:
The projector and all included accessories (power cable, remote control, projection discs/films, and user manual) must be included.
The unit must be in like-new, fully functional condition and packed securely in its original packaging or suitable protective boxing.
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2. Damaged, Defective, or Incorrect Items
If your projector arrives damaged from transit, fails to power on, or has a defective motor/laser:
1. Contact us within **7 days of delivery** at **cozycastorders@gmail.com**.
2. Provide your **Order Number** and attach a clear photo or brief 5-second video demonstrating the defect or physical damage.
3. Once verified, we will immediately dispatch an **expedited replacement unit at zero cost to you** or issue a **100% full refund**—no return shipment required in most verified damage cases.
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3. How to Initiate a Return1. Email our support team at **cozycastorders@gmail.com** with the subject line: `Return Request - [Your Order Number] `.
2. State the reason for your request.
3. Our team will respond within **24 business hours** with return authorization instructions and our designated domestic US return address.
* *Important Note: Do not return packages to the sender address listed on the parcel label. That is an automated fulfillment dispatch depot and cannot process customer returns. All returns must be routed to our authorized inspection address provided via email. *
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4. Return Shipping Costs
* **Defective or Damaged Items: ** CozyCast covers all replacement and associated shipping costs.
Customer-Preference Returns: ** For discretionary returns (e.g., changed mind, ordered by mistake), the customer is responsible for the return postage fee to our inspection address. We strongly recommend using a trackable courier service (such as USPS Ground Advantage).
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5. Refund Processing Timeline
* Once your return arrives and is inspected at our return address, your refund will be processed immediately.
* Funds are credited back to your **original payment method** (credit/debit card, Shop Pay, or PayPal).
* Most financial institutions take **3 to 7 business days** to reflect the funds back in your account.